BRIDGES TO THE CUSTOMERS HEART
Commonsense Uncontested Strategies to Outsell, Outsmart and Out-compete the Competition by Doing the Simple Things they Wouldn’t do.
This book’s focus is on the simple things that you as an individual and your company can do to turn every service encounter into what Tom Peters has come to christian WOW! It’s the type of service experience that you wish could last forever. You feel you could hug the service provider for making your day. That’s the way you feel when you’ve had a truly great service encounter! WOW! Experience is indescribable. WOW! Experience is memorable! WOW! Experience is unforgettable!
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